Our mission is to empower leading global companies by delivering exceptional customer service and technical support solutions. We are committed to enhancing user satisfaction, building brand loyalty, and driving operational excellence through a seamless blend of technology, empathy, and expertise.
We deliver warm, human-first interactions across voice, email, chat, and social. From order tracking to account questions, your customers are in good hands — 24/7.
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From setup to troubleshooting — we’ve got it covered. Our trained specialists deliver expert, tiered support for software, hardware, and digital services.
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Strategic voice support that feels personal. Whether handling high volumes or white-glove service, our agents are trained to represent your brand like it’s their own.
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Meet your customers wherever they are. Voice. Chat. Social. Messaging. Email. We deliver seamless support across every touchpoint. Real-Time Transitions Between Channels
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Your invisible engine. Streamline your workflows and improve accuracy with reliable back-office services tailored to your industry.
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Elevate CX with automation. AI-driven CX. Smart routing, predictive replies, and augmented agents for faster, frictionless support.
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Virtual assistants that integrate seamlessly with your team, managing the busywork so you can stay focused on what drives growth.
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Finished Project
Happy Clients
Skilled Experts
Honorable Awards
We understand your goals, challenges, and support requirements.
Your perfect team and strategy, built around your needs.
We train quickly on your tools, voice, and workflows seamlessly.
Smooth launch, constant monitoring, and ongoing performance optimization.
Startups don’t fail because of bad products — they fail because they ignore their customers. Every churned user, one-star review, or lost deal is preventable. That’s why the fastest-growing startups and global giants trust us — not to guess, but to deliver results that drive retention, satisfaction, and growth.
We don’t just support your business, we earn your loyalty. 100% client retention proves it.
Top Customer Service – Where 100% SLA isn't a goal, it's the standard.
Whether you're scaling support, launching something new, or just need reliable customer service — let's talk. No pressure, just possibilities.
We offer end-to-end customer service solutions including inbound and outbound call handling, live chat support, technical support, back office operations, AI-augmented service, and omnichannel engagement — all tailored to help your business scale efficiently.
Our virtual assistants handle administrative tasks, email management, calendar scheduling, lead follow-ups, and more — giving you back time to focus on growth and strategy.
We offer both! Our hybrid model blends the efficiency of AI (like chatbots, sentiment analysis, and smart routing) with the empathy and problem-solving skills of trained human agents for unbeatable customer experience.
Absolutely. We provide 24/7 global coverage with multilingual support agents to ensure your customers are cared for at any hour, anywhere in the world.
Yes. We seamlessly integrate with CRMs, helpdesks, e-commerce platforms, and communication tools — including Zendesk, HubSpot, Shopify, Salesforce, Intercom, and more.
We don’t just support your customers — we champion their experience at every touchpoint. From first contact to long-term loyalty, we’re your behind-the-scenes force for retention, satisfaction, and growth.
Meet your customers wherever they are — phone, chat, email, or social — with consistent, high-quality service.
We align with your brand voice, values, and goals to deliver interactions that feel personal and drive loyalty.
Track every win. From CSAT to NPS to resolution time, our support isn’t just friendly — it’s results-driven.
Top Customer Service felt like an extension of our team — not an outsourced partner. They scaled with us, adapted fast, and our NPS score jumped 30% in just 60 days.
COO at a SaaS Startup
Their agents didn’t just solve tickets — they built real relationships with our customers. We saw higher retention and better reviews across the board.
Director of Customer Experience at a DTC Brand
We’ve worked with others before, but no one comes close to their level of consistency, empathy, and operational excellence. A total game-changer.
Head of Operations at a Fintech Company
Launching a product is hard. Scaling support is harder. But they handled both like pros. We went from 0 to 10,000 users without a single hiccup.
Founder at a HealthTech Startup
Before partnering with Top Customer Service, we were drowning in support tickets. Within weeks, they brought, speed, and actual delight to our customer experience.
VP of Growth at an E-commerce Platform
I used to worry about customer support after hours. Now I sleep easy knowing their team is on it 24/7. They're proactive, polite, and they actually care.
Founder of a Subscription Box Brand
They turned our support from reactive to strategic. Their upsell strategies alone paid for the service 5x over.
Revenue Lead at a SaaS Company
We tried building an in-house team. Didn’t work. Top Customer Service gave us global reach, faster response times, and zero headaches.
Customer Success Director at a Travel App
It wasn’t just their speed or professionalism — it was how they protected our brand voice in every interaction. Our customers noticed. And so did our reviews.
Head of Brand Experience at a Lifestyle Company
If you're a founder who’s scaling fast, hire them before you need them. They’ll grow with you, fix what’s broken, and make you look good doing it.
Co-Founder of a B2B Marketplace
We thought great customer service was out of reach—until Top Customer Service stepped in. Now we don’t just meet expectations, we exceed them.
Co-Founder of a Fintech Startup
Our CSAT went from 76% to 94% in 60 days. That’s not just improvement — that’s a transformation.
Director of Customer Experience at a SaaS Firm
Every brand promises white-glove service. These guys actually deliver it. Our customers have noticed, and so have our retention numbers.
CMO at a Direct-to-Consumer Brand
We scaled to 10x users and had zero support bottlenecks — because Top Customer Service was already two steps ahead.
Head of Ops at a HealthTech Platform
